As a PSP Manager your role will be to manage and report on PSP performance, whilst supporting new integrations and optimization of existing ones – working in a cycle of assessment, action and achievement.
Bring your best, to assist in ensuring new strategic projects are in line with operational needs, functionalities and legal requirements and manage the payment technical backlog. You will work together with our tech department to find solutions and perform the necessary product testing.
Key Responsibilities:
- You will take care of PSP reporting by analyzing trends in terms of volumes, success rate, and performance.
- Research new payment methods and monitor user journey throughout the cashier with a strong customer-oriented view.
- Work on the onboarding of new payment solutions for current and future target markets
- You will be the first contact with payment providers, and you manage escalations of payments related issues between internal and external parties.
- Prepare and maintain payments documentation regarding the internal processes, procedures and general information.
- You’ll act as support and back-up to the management and be the point of contact for internal stakeholders, assisting with queries related to meeting both business and legal requirements.
- Keeping yourself updated and informed on new payments solutions for the industry through research and networking.
Skills & Experience:
- Creative and great ideas to make processes better, quicker, or more accurate and we want to hear your thoughts!
- At least 2 years’ experience in a similar role
- Extensive knowledge of Devcode(PIQ) & Praxis: routing, fallbacks, rules, etc
- Able to establish and maintain strong relationships with all payment providers
- Support with the review, evaluation and development of business cases for new projects in line with the company strategy
- Monitor PSP costs and invoices, and document and report on any major issues affecting payments processing. You also assist the Finance department in reconciliation processes and mismatch analysis.
- You assist with technical backlog items, end user testing, bug alerting and monitoring.
- Proven understanding of reviewing processes and system functionalities and driving optimization and improvement efforts.
If you meet the above requirements for this position within Excitable Gaming, we would like to hear from you.
Please send us your CV to info@excitablegaming.com